Dry and refrigerated shipping policy

Shipping and Delivery Policy

First: Available shipping types

The store offers two shipping options:

1. Standard shipping (dry)
2. Refrigerated shipping (suitable for heat-sensitive products)

Second: Responsibility for choosing the shipping method

• The customer bears full responsibility for choosing the appropriate shipping method when completing the order.
• If standard (dry) shipping is chosen for products that require refrigeration, the store is not responsible for any damage, melting, change in quality, or product spoilage .
• The customer is not entitled to claim any compensation or refund in this case.

Third: Heat-sensitive products

• Some products (such as chocolate, imported sweets, and soluble products) are affected by temperatures.
• We strongly recommend choosing refrigerated shipping for these products, especially in hot weather within the Kingdom.
• Not choosing refrigerated shipping means the customer agrees to receive the product in its condition upon arrival, whatever it may be .

Fourth: Customer acknowledgment

By completing the order, the customer acknowledges that:

• He read and fully understood the shipping policy.
• He chose the shipping method of his own volition.
• He bears the consequences of his choice of shipping method.

Fifth: Refund and Compensation

• No refund or compensation request will be accepted due to:
• product melting
• Change in shape or texture
• The product was affected by heat.
• This applies if standard (dry) shipping is chosen.

Sixth: Recommendations

• Refrigerated shipping is recommended during:
• Summer
• hot regions
• When ordering large quantities of sensitive products

Seventh: Refrigerated shipping available depending on the region

• Refrigerated shipping service is not available to all regions of the Kingdom , and depends on the coverage of shipping companies.
• If the refrigerated shipping option does not appear during order completion , it means that shipping companies do not support refrigerated delivery to your area .
• The store is not responsible for the unavailability of refrigerated shipping to some areas.

Eighth: Responsibility for the order in case refrigerated shipping is unavailable

• If the order is completed without the refrigerated shipping option being available, the customer acknowledges and agrees to:
• The order will be shipped via standard (dry) shipping.
• We take full responsibility for any damage to the products caused by heat.
• The customer is not entitled to claim any compensation or refund in this case.